全球150个国家电子政务发展及其对我国的启示： 指数变动、阶段划分与对标分析

E-Government Development of 150 Countries and its Implication to China: Index Changes, Stages Division, and Benchmarking

摘要:

[目的/意义] 探析全球电子政务发展态势并识别我国电子政务建设与领先国家的差距，指导未来建设和研究。[方法/过程] 以2003-2018年《联合国电子政务调查报告》数据完整的150个国家为研究对象，采用交叉表等分析方法探析全球电子政务发展态势；选取美国、澳大利亚、英国、加拿大等作为标杆，针对每项指标数据进行对标分析。[结果/结论]全球电子政务发展经历了在线信息服务为重心、在线交互服务为重心、线上线下服务一体化等三个阶段，目前正全力推进面向场景应用的电子化连接和大数据分析；我国应以一体化在线政务服务平台建设为契机，通过跨层级、跨部门及政府与社会整合，全面推动各领域的场景应用。

Abstract:

[Purpose/Significance] This paper aims to analyze the status and trends of global e-government, and identify the gaps between china’s e-government construction in China and leading countries’, which can be used to guide future construction and research. [Method/Process] Using 150 countries as the study object whose data are complete in the United States E-Government Surveys from 2003 to 2018, it analyzes the status and trends of global e-government with methods including cross-tabulation, and benchmarks China’s e-government index against those of the United States, Australia, the United Kingdom and Canada. [Result/Conclusion] The global e-government has undergone three stages: online information service-focused, online interactive service-focused, and online and offline service-integrated. At present, many countries are making all-out efforts to promote scene-driven applications by electronic connection and big data analysis. China should be bases on the construction of the integrated online government services platform as an opportunity, and promote scene-driven applications in every field through trans-hierarchical government integration, trans-sectoral government integration, and integration between governments and society.