基于物流企业成长性的知识管理对绩效的影响研究——服务创新视角

The Impact Study of Knowledge Management on Performance Based on Logistics Enterprise Growth —— Perspective of Service Innovation

摘要:

考虑企业成长性是由于企业各生命阶段的需要不同,因而对知识管理的迫切性、创新意愿也不同,进而对绩效的影响程度其更存在差异。将知识管理分为知识共享和知识创造,服务创新分为理念创新、技术创新、组织创新和市场创新,据此构建理论模型,并进一步选择419个样本进行实证。利用结构方程分析表明,在成立不到10年的企业中,知识共享对技术创新、知识创造对组织创新以及理念创新对企业绩效的正向作用均不显著；在成立超过10年的企业中,知识共享对市场创新的正向作用不显著,其他潜变量之间均有显著的正向影响。从整体上看,服务创新在知识管理对物流企业绩效的影响中起中介作用。

Abstract:

Consider the substance of business growth is due to enterprises different needs in various life cycle, thus its willingness to innovate and the urgency of knowledge management are also different, further the extent of its impact on performance are more differences. Knowledge management is divided into knowledge sharing and knowledge creation, service innovation is divided into concept innovation, technology innovation, organizational innovation and market innovation. The theoretical model of assumption is established by these, and select 419 samples for further evidence. Structural equation analysis shows that in less than 10 years enterprises, knowledge sharing has no significant positive impact on technology innovation, knowledge creation has no significant positive impact on organizational innovation and concept innovation has no significant positive impact on business performance. In the enterprises which life is more than 10 years, knowledge sharing has no significant positive impact on market innovation and others have significant positive impact. Overall, service innovation plays an intermediary role between knowledge management and performance.