我国企业质量文化构建研究-日本的启示与借鉴

Study of the Quality Culture Construction of Chinese Enterprises--Insights and Reference from Japan

摘要:

产品质量是21世纪企业竞争的关键要素之一,而企业质量文化决定了企业的产品质量。通过系统解构日本企业质量文化的构成体系,发现日本质量文化已经形成了由质量文化内层、中层和外层构成的相互支撑的完整体系。对我国企业质量文化的现状和原因进行分析后,借鉴日本企业质量文化的形成经验,从政府层面、企业层面和社会层面提出了我国企业质量文化构建的具体路径。

关键词:产品质量;质量文化;竞争优势;日本企业

Abstract:

Product quality is one of the key elements in business competition in the 21st century, and the quality culture determines the product quality. By a deconstruction of Japanese corporate quality culture, this paper found that Japanese corporate quality culture has formed a complete system supported by the inner, middle and outer composition. After the analysis to the status and cause of quality culture for China"s enterprises, drawing from the experience of Japanese companies, this paper proposed specific path to building quality culture of China"s enterprises from the level of government, corporate and the society.

Key words:product quality; quality culture; competitive advantage; Japanese companies