过程视角下公共科技服务平台运行管理研究

Research on the Operation Management of Public Science and Technology Service Platform based on Process Perspective

摘要:

有效的运行管理是实现公共科技服务平台可持续发展的重要保障,加强业务过程管理有助于实现服务跟踪和提高服务质量。在系统梳理公共科技服务平台运行管理的理论研究和实践情况基础上,指出目前平台服务面临质量良莠不齐、需求难以满足、效能低下、动力不足等问题。从科技服务全过程视角出发,针对用户需求、服务对接、专业服务、结果反馈等主要环节的规范管理,构建包括标准体系、信息共享、开放协作、效益驱动等在内的运行管理框架。最后,以云南省科技型中小企业科技创新服务平台为例,介绍了运行管理具体措施和取得的主要成效。

关键词:公共科技服务平台;运行管理;服务过程;云南省

Abstract:

Effective operation management is an important guarantee to realize the sustainable development of public science and technology service platform, strengthening the process management is helpful to realize the service tracking and improve the service quality. Based on review the theory research and practices of the platform operation management, the article pointed out same problems, such as the quality varies greatly, the demand for difficult to meet, low efficiency, lack of motivation. From the perspective of the whole process of scientific and technological services, be aimed at user needs, service docking, professional services, and the results of feedback, construction the standard management including the standard system, information sharing, open collaboration and benefit drive. Finally, a case study of the scientific and technological innovation service platform of Yunnan province SEMs is carried out.

Key words:public science and technology service platform;operational management;service process;Yunnan province