云制造平台服务创新机理与路径研究

Research on the mechanism and paths of cloud manufacturing platform service innovation

摘要:

云制造平台是以新一代信息技术为支撑，为企业提供网络化制造服务的重要载体，研究服务创新机理和路径是提高其服务能级和服务效率的基本前提。在梳理国内外相关研究成果的基础上，以云计算技术作为为外生变量，以服务概念创新、服务流程创新、服务界面创新为内生变量，构建了提升云制造平台服务创新绩效的结构方程模型，通过对我国各省、市云制造平台的问卷调查，采用最大似然估计法进行统计分析，研究结果表明，云制造平台服务创新存在两条创新路径，分别是“云计算-服务概念创新-服务绩效提升”和“云计算-服务界面创新-服务绩效提升”，该成果为云制造平台的运营与发展提供了理论支撑和方法借鉴。

Abstract:

Cloud manufacturing platform is an important carrier to provide network manufacturing services for enterprises which is supported by a new generation of information technology. Research on service innovation mechanism and path is the basic premise to improve the service level and service efficiency. In this paper, the cloud computing technology is used as an exogenous variable, service concept innovation, service process innovation, service interface innovation is used as endogenous variables to build a structural equation model which can improve the service innovation performance of cloud manufacturing platform based on the investigation of relevant domestic and foreign literatures. The research was proceeded by constructing the structural equation model of the maximum likelihood estimate method with questionnaires about the cloud manufacturing platform in all provinces and municipalities. The result suggested that service concept innovation and service interface innovation are two innovative paths to the service innovation of cloud manufacturing platform, which can act as the theoretical foundation for the operation and development of the cloud manufacturing platform.