国家自然科技资源共享平台服务绩效评价研究

Research on Service Performance Evaluation of National Natural Science &Technology Infrastructure

摘要:

国家自然科技资源共享平台“十二五”期间的运行服务已经结束，如何建立科学、有效的服务绩效评价机制评价其服务效果，是当前平台面临的重要问题。在分析影响科技资源服务效果相关因素的基础上，提出了分层的多指标服务绩效评价体系，探讨了该评价体系的适用性。以国家农作物种质资源平台为例，运用归一化方法对平台“十二五”期间的服务效果统计分析，总结服务效果，指出存在的问题，并对未来平台服务提出了建议，为平台管理部门决策提供依据。

Abstract:

The operational service of national natural science & technology resources sharing infrastructure during Five-Year Plan has finished, how to construct scientific and effective service performance evaluation system and evaluate the service effectiveness has become an important task currently. On the basis of analyzing some factors that influenced technological resources service effectiveness, this paper proposed multi-level and multi-index evaluation system, and discussed the applicability of the evaluation system. This paper took national infrastructure for crop germplasm resources as an example, measured and analyzed its 12th Five-Year Plan service effectiveness using data normalization method, summarized service effectiveness, pointed out problems, and gave service suggestion, so as to help to make strategic decision for management.