云计算影响企业绩效的作用机理：基于运营敏捷性视角的实证研究

The impact of cloud computing on firm performance: An empirical study of operational agility perspective

摘要:

云计算的应用不仅能带来成本和技术上的优势,同时也能为企业带来巨大的商业价值。但是,由于云计算目前尚处于起步应用阶段,目前的研究主要是从成本和技术角度出发,仍 然不清楚云计算是如何提升企业绩效,以及企业所处的外部环境是否会影响到云计算产生 作用的差异。本文从IT基础设施能力的角度出发,认为云计算的应用可以使企业产生新的调度和部署IT资源的能力——“云基础设施能力”,并将其划分为灵活能力和整合能力两个维度,通过促进企业的运营敏捷性来提高企业的绩效。利用使用国内知名云服务阿里云的184份企业调研数据,采用偏最小二乘(PLS)结构方程模型进行实证分析。结果表明,云基础设施能力通过促进运营敏捷性来提高企业绩效；并且市场动态性越大,云基础设施能力对运营敏捷的影响关系越强。

Abstract:

The application of cloud computing can bring not just cost and technical advantages, but also the huge business value. However, existing research mainly from cost saving and techonogy view, and still not clear whether and how cloud computing improve firm performance. This study investigates the mechanism of how cloud computing impact firm performance based on 184 survey data from a famous cloud computing provider firm Aliyun in China. More specifically, we propose that two cloud computing related capabilities (i.e., flexibility and integration capability) are most critical for firms to improve performane from the use of cloud computing; cloud computing enhances firms’ performance by facilitating their operational agility; and the effect of cloud capability on operational agility becomes stronger when market turbulence becomes higher.