强制性公民行为对知识型员工离职倾向的影响研究：一个有调节的中介模型

The Impact of Compulsory Citizenship Behavior on Knowledge Workers

摘要:

通过对广深两地科技企业的242名知识型员工进行实证研究,探讨了强制性公民行为对知识型员工离职倾向的影响,以及情绪衰竭的中介作用和心理资本的调节作用。结果显示,强制性公民行为对知识型员工离职倾向有显著的正向影响,情绪衰竭在两者的关系中起部分中介作用。心理资本负向调节强制性公民行为与情绪衰竭的关系,同时也调节了强制性公民行为通过情绪衰竭对离职倾向的间接作用。

Abstract:

By the research on 242 knowledge workers of technology companies in Guangdong and Shenzhen, this paper explores the influence of compulsory citizenship behavior on the turnover intention of knowledge workers and the mediating effect of emotional exhaustion and the moderating effect of psychological capital. The results show that compulsory citizenship behavior has a significant positive effect on the turnover intention of knowledge workers, and emotional exhaustion mediates partly the relationship between them. Psychological capital not only moderates negatively the relationship between compulsory citizenship behavior and emotional exhaustion, but also moderates the indirect effect of compulsory citizenship behavior having on turnover intention through emotional exhaustion.