潜在创客需求与创客空间服务供给侧的改革研究

Research on the Reform of Potential Makers’ Demand and the Supply Side of Maker-spaces’ Service

摘要:

在“大众创业、万众创新”的号召下，创客空间作为创意孵化和技术转移的载体得以迅速发展，并由此出现场地空闲冗余而人才需求得不到有效满足的供需失衡问题。因此，充分认识创客空间服务供给侧存在的问题，不断改革完善空间服务供给内容，吸引优质创客入驻、提高空间绩效产出，对创客空间的可持续发展具有重要意义。研究以服务质量模型为指导，系统客观地构建创客空间服务供给的指标体系，并尝试从具有较高创业意愿的大学生群体入手，分析潜在创客对创客空间的服务需求，探索创客空间服务供给的努力方向。研究发现，大学生群体对基础设施、场地建设等有形性服务及申请受理效率、咨询处理效率等响应性服务的需求较高。据此提出创客空间服务供给应改革服务内容，加强服务能力，优化服务环境等对策建议，以求实现创客空间资源的合理配置。

关键词:创客空间;潜在创客;服务需求;政策建议

Abstract:

As a carrier for creative incubation and technology transfer，maker-space has developed explosively under the call of “Mass entrepreneurship and innovation”, thus arousing problems of imbalance between the side of supply and need as space redundancy and the talent demand can not be effectively met. Therefore, it is essential to fully realize the problems existing in the supply side of maker-spaces’ service, reform and improve the content of space service supply, and to attract high-quality start-ups to improve the performance of maker-space, making sustainable development of the maker-spaces. Based on the service quality model, this paper develops a service demand index system objectively, and tries to analyze the service demand of the potential makers from the college students with high entrepreneurial willingness, and explore the direction of the service supply of maker-space. The study found that college students have high demand for the tangible services such as site construction, equipment supply and responsive services such as the efficiency of the application and consultation. The results of the study intends to provide further suggestions such as reforming service content, strengthening service ability, and optimizing service environment, and achieving a reasonable allocation of resources for maker-spaces.

Key words:Maker-space; potential makers; services demand; policy suggestions