科技服务组织服务创新的影响机制 ——基于制度系统的调查与解释

The Influence Mechanism of Service Innovation of Science and Technology Service Organization: Investigation and Explanation Based on Institutional System

摘要:

当前科技服务组织规模化、市场化、可持续化发展困境受其制度系统引导与约束，现有理论对制度复杂性如何影响组织服务创新缺乏解释。借由组织制度理论视角与典型组织的调查，研究了科技服务组织的制度系统特征及其影响作用。研究发现，政府、市场双重主导逻辑提供组织服务创新的依据和原则，并渗透进入组织场域；不同服务类型表现出双重逻辑差异化的作用形式与冲突强度；将4种典型服务产品与模式纳入一个组织响应制度系统影响的二维理论化模型，可有效解释当前科技服务组织及其服务创新的现状。相关结论启示政策供给与制度建设应围绕科技服务组织和服务市场生态，进一步明确政策边界、组织专业逻辑挖掘、分类引导评价等重点问题，科技服务组织也应树立制度复杂性思维并构建企业竞争战略。

Abstract:

The dilemma of scale, marketization and sustainable development of science and technology service organization is constrained by its system. The existing theories lack explanation on how institutional complexity affects the service innovation. From the perspective of organizational institutional theory and the investigation of typical organizations, it studies the institutional system characteristics and its influence of science and technology service organizations. The results show that the dual dominant logics of government and market provide the basis and principle of organizational service innovation, and penetrate into the organizational field. The different service types show the function form and conflict intensity of dual logics differentiation. The four typical service products and modes are incorporated into a two-dimensional theoretical model of organizational response to institutional system, which can effectively explain the current situation of science and technology service organization and its service innovation. The relevant conclusions suggest that the scientific and technological service organizations should establish the thinking of institutional complexity and build the competitive strategy of enterprises, and the scientific and technological service policies should also face the improvement of organizational efficiency and service ability.