众创空间运营绩效的提升:资源驱动还是服务驱动？

To Improve the Operational Performance of Makerspaces: Resource Driven or Service Driven?

摘要:

本研究基于2016-2019年广州市众创空间火炬统计数据，探讨并比较资源投入、服务支持对众创空间运营绩效的影响，同时分析国家备案的调节作用。结果发现，人力资源和财务资源能驱动运营绩效显著提升，而物质资源会产生显著负面影响；服务支持不仅显著正向影响运营绩效，还能比资源投入更有效驱动运营绩效的提升；国家备案对资源投入与运营绩效关系的调节存在“双刃剑”效应，但对服务支持与运营绩效的关系起正向调节作用。研究结论对众创空间的提质增效具有实践指导意义。

关键词:运营绩效;资源投入;服务支持;国家备案;众创空间

Abstract:

Based on the data of Guangzhou makerspaces from 2016 to 2019, this study discusses and compares the impact of resource investment and service support on the operational performance of makerspaces, and analyzes the moderating role of national record. The results show that human resources and financial resources can significantly improve operational performance, while material resources have a significant negative impact; Service support not only has a significant positive impact on operational performance, but also promotes the operational performance more effectively than resource investment; National record has a "double-edged sword" moderating role between resource investment and operational performance, but it has a positive moderating role between service support and operational performance. The research conclusions have practical guiding significance for improving the performance of makerspaces.

Key words:Operational performance; Resource investment; Service support; National record; Makerspaces