赋能视角下中国高校知识服务能力提升路径研究

Research on Paths to Improve the Knowledge Service Capabilities of Universities in China from the Perspective of Empowerment

摘要:

为提升中国高校知识服务效能，激发高校教师创新潜能、促进知识创新，在知识服务领域引入赋能理论，对中国9所高校26位知识服务主体进行深入访谈，结合C9高校发布的9份网络报道，运用扎根理论的编码技术进行数据处理，挖掘出技术赋能、市场赋能、知识赋能、心理赋能、制度赋能和组织赋能6个核心范畴，基于分析结果构建双因素视角下高校知识服务赋能理论模型（IMK-TPO模型），并采用问卷调查法对模型进行验证。结果发现，在高校知识服务赋能路径中，既要以制度赋能、市场赋能和知识赋能等保健赋能模式为保障，维持原有服务效能，还需技术赋能、心理赋能和组织赋能等激励赋能模式为驱动，提升整体服务效能。其中，制度赋能和市场赋能需要政府等组织的协同支持；而知识赋能则需要通过持续学习来提升。基于此，提出由政府高校个人合力建立信息共享平台、搭建合作网络，强化学科交融互动的发展策略，以期促进中国高校知识服务发展。

Abstract:

In order to improve the efficiency of knowledge service in colleges and universities of China, stimulate the innovation potential of college teachers, and enhance knowledge innovation, the empowerment theory is introduced in the field of knowledge service. In-depth interviews are conducted with 26 knowledge service subjects from nine universities in China, combined with nine online reports released by C9 universities, data processing is carried out using grounded theoretical coding technology. Six core categories of technology empowerment, market empowerment, knowledge empowerment, psychological empowerment, institutional empowerment, and organizational empowerment are excavated. Meanwhile, based on analysis results, a theoretical model of knowledge service empowerment in colleges and universities from a two-factor perspective(IMK-TPO model) is constructed, and the questionnaire survey method is used to verify the model. The research finds that, in the path of knowledge service empowerment, it is necessary not only to maintain the original service efficiency with the health care empowerment models such as institutional empowerment, market empowerment, and knowledge empowerment, but also to improve the overall service efficiency driven by incentive empowerment models such as technology empowerment, psychological empowerment, and organizational empowerment. Among them, institutional empowerment and market empowerment require the collaborative support of government and other organizations, knowledge empowerment needs to be improved through continuous learning. Based on this, the development strategy is put forward: the government, universities and individuals should jointly establish an information sharing platform, build a cooperation network, and strengthen the integration and interaction of disciplines.