数字平台应用如何影响中小企业组织韧性——基于双元学习的视角

How does digital platforms usage influence SMEs organizational resilience: from the perspective of ambidextrous learning

摘要:

数字平台应用作为一种可负担得起的数字化转型方式,已成为中小企业增强组织韧性以应对突发危机的关键策略。基于信息处理理论和双元学习视角,利用218家中小制造企业的问卷调查数据,探究数字平台应用提升组织韧性的内在机制。结果表明：(1)数字平台应用能够提升中小企业组织韧性；(2)数字平台应用通过探索式学习和利用式学习影响中小企业组织韧性；(3)组织惯性会弱化双元学习对中小企业组织韧性的积极影响。研究结论为数字经济背景下中小企业如何提高组织韧性提供了新的理论视角和实践启示。

Abstract:

In recent years, as an affordable way of digital transformation, digital platforms application have been adopted by many small and medium-sized enterprises (SMEs) and used to handle with unexpected crisis such as the epidemic. Based on information processing theory and ambidextrous learning literature, this paper explores the impact mechanism of digital platform application on SMEs" organizational resilience. Through an empirical analysis of the survey data of 218 SMEs, this research explores the impact of digital platforms usage on organizational resilience. The findings show that digital platforms usage positively affect SME organizational resilience and digital platforms usage affects SMEs’ organizational resilience through exploratory learning and exploitative learning. Moreover, organizational inertia negatively moderates the relationship between ambidextrous learning and SMEs organizational resilience. The findings provide new theoretical perspectives and practical insights on how to improve the resilience of SMEs in the context of digital economy.