无接触服务研究述评与未来展望

Literature Review and Research Future of Contactless Services

摘要:

通过文献回顾的方法,系统梳理无接触服务的相关研究。首先,提出了无接触服务的定义,并描述了无接触服务的应用形式。其次,通过词频统计和文献梳理,从消费者、企业、政府三个角度分析了无接触服务中用户行为、服务模式以及政府举措。同时,对未来无接触服务研究进行展望,总结了未来研究相关变量。最后,对无接触服务相关研究做出了总结,并为不同人群推进无接触服务发展和保障自身利益提供了建议。

Abstract:

Through the method of literature review, the relevant research on contactless services is systematically sorted out. Firstly, the definition of contactless services is proposed and the application forms of contactless services are described. Secondly, through word frequency statistics and literature combing, user behaviour, service models and government initiatives in contactless services are analysed from the perspectives of consumers, enterprises and governments. Moreover, an outlook on future research on contactless services is made, and variables related to future research are summarised. Finally, the research on contactless services is summarised and suggestions are provided for different groups of people to promote the development of contactless services and protect their own interests.