生成式人工智能背景下企业知识管理系统的构建及发展

Construction and development of enterprise knowledge management system under the background of generative artificial intelligence

摘要:

ChatGPT的大火又一次颠覆了人类对生成式人工智能的认知，其未来可能会渗透到几乎所有的组织结构和活动中，也包括知识管理。因此，如何运用生成式人工智能推动知识管理发展是有待回答的重要管理问题所在。本文旨在通过文献调查法和类比分析法，以企业知识创新产出为核心目标，将知识管理的发展归纳为三个不同的时代，并鉴于仿生学、工程学、管理学三者的交叉对比，构建智能生成时代知识管理系统的基本框架，并将AI技术、智能中心、知识资产作为智能知识管理的三大要素，最后提出元宇宙虚拟世界和现实世界相结合的开放型知识管理构想理念模型。主要结论如下：（1）明晰了生成式AI未来将渗透到各个组织层面的发展趋势；（2）结合主客观因素提出了生成式AI企业知识管理系统的基本框架及运作机理，为有效解决组织知识创新产出的内涵及运转提供了新的思路；（3）理论上建立了以智能中心为核心驱动力的知识创新管理理论系统，为生成式AI产业的智能发展提供了一定的理论支撑。

Abstract:

The ChatGPT fire has once again upended the human perception of generative AI, and its future may permeate almost all organizational structures and activities, including knowledge management. Therefore, how to use generative artificial intelligence to promote the development of knowledge management is an important management question to be answered. This paper aims to summarize the development of knowledge management into three different eras with the core goal of enterprise knowledge innovation output through literature investigation and analogical analysis, and build the basic framework of knowledge management system in the era of intelligent generation in view of the cross-comparison of bionics, engineering and management. AI technology, intelligent center and knowledge assets are regarded as the three elements of intelligent knowledge management. Finally, an open knowledge management concept model combining the virtual world and the real world is proposed. The main conclusions are as follows: (1) The development trend that generative AI will penetrate into every organizational level in the future is clarified; (2) Combining subjective and objective factors, the basic framework and operation mechanism of generative AI enterprise knowledge management system are proposed, which provides a new idea for effectively solving the connotation and operation of organizational knowledge innovation output; (3) A knowledge innovation management theoretical system with intelligent center as the core driving force is theoretically established, which provides certain theoretical support for the intelligent development of generative AI industry.