最终实效视角下的科技园区建设运营评价体系研究

Effectiveness-Based Evaluation of Smart Sci-Tech Parks Development and Management

摘要:

针对科技园区智慧化评价体系中硬件主导、软件服务要素缺失的现状，本文提出基于服务成效的综合评价框架。以“实效优先”为原则，系统构建涵盖公共安全、绿色低碳等8个核心业务域的多层级评价体系，采用“业务域-类别-子类-活动-流程”五级架构逐层拆解指标，形成包含757项细粒度指标的评估矩阵，并通过熵权法构建加权评价模型，实现硬件建设与软件服务的协同量化分析。为验证模型科学性，选取X1、A、T、H、X2五个科技园区进行实证研究，结果表明评估得分与企业或员工满意度的皮尔逊系数为0.844。研究表明，该评价体系与入驻实效体验之间显著正相关，能够有效引导科技园区从“设施智能化”向“服务生态化”的转型升级，通过进一步划分园区智慧化成熟度为L0－L5六级标准，可为智慧园区战略规划、资源优化配置及分级发展提供量化决策支撑，对区域经济高质量发展具有重要实践价值。

Abstract:

Abstract: To address the prevalent issue in technology park smartness evaluation systems—where hardware dominates while software service elements are neglected—this paper proposes a comprehensive evaluation framework based on service effectiveness. Guided by the principle of "effectiveness first," the study systematically constructs a multi-level evaluation system covering eight core business domains, including public safety and green low-carbon development. Using a five-level architecture of "Business Domain-Category-Subcategory-Activity-Process," the indicators are decomposed layer by layer, forming an evaluation matrix comprising 757 fine-grained indicators. A weighted evaluation model is then established through the entropy weight method, enabling synergistic quantitative analysis of hardware construction and software services. To validate the model's scientific rigor, an empirical study was conducted across five technology parks—X1, A, T, H, and X2. The results show a Pearson correlation coefficient of 0.844 between the evaluation scores and enterprise/employee satisfaction. The research demonstrates a significant positive correlation between the proposed evaluation system and the actual experience of park occupants. It effectively guides technology parks in transitioning from "facility intelligence" to "service ecosystem." Furthermore, by classifying park smartness maturity into six levels (L0–L5), the framework provides quantitative decision support for strategic planning, optimized resource allocation, and tiered development of smart parks. This holds substantial practical value for promoting high-quality regional economic development.